Cookie consent

We would like to use Google Analytics to understand how visitors use our website, so that we can keep improving it. This sets cookies. You can read more about it in our privacy information.

Privacy information for website visitors (as of 11/2026)

This is an English translation of our German privacy information, provided for your convenience. In the event of any discrepancy, the German version prevails: German version

The following information shows how we handle your data:

Controller responsible for data processing

Süsse Labortechnik GmbH & Co. KG, Kasseler Straße 76, 34281 Gudensberg

Telephone: 05603 5020, e-mail: info@suesse.de

If you have any questions about data protection, please feel free to contact us at any time using the contact details above.

Data processing on our website

We process your data on the basis of the EU General Data Protection Regulation (GDPR), the German Federal Data Protection Act (BDSG) and all other laws relevant to us in terms of data protection.

General collection of data

When you access our website or retrieve a file, data about this process is stored in a log file on our web server. In detail, the following data may be stored:

  • IP address
  • domain name of the website from which you came
  • names of the files retrieved
  • time of retrieval
  • name of your internet service provider
  • and, where applicable, the operating system and browser version of your device

We collect this data on the basis of our legitimate interest under Art. 6(1)(f) GDPR in ensuring the proper functioning of our websites and in detecting possible attack scenarios. We reserve the right to check this data retrospectively if we become aware of specific indications of unlawful use.

As a rule, the data is deleted again after 2 weeks. In the case of specific errors or suspected cases, it is stored until the matter has been clarified. We reserve the right to evaluate anonymised data records statistically.

Cookies

Some of our web pages use so-called cookies. Cookies do not cause any damage to your computer and do not contain viruses. Cookies serve to make our offering more user-friendly, more effective and more secure. Cookies are small text files that are placed on your computer and stored by your browser.

Most of the cookies we use are so-called “session cookies”. They are deleted automatically at the end of your visit. Other cookies remain stored on your device until you delete them. These cookies enable us to recognise your browser on your next visit.

You can set your browser so that you are informed about the setting of cookies and allow cookies only in individual cases, exclude the acceptance of cookies for certain cases or in general, and activate the automatic deletion of cookies when the browser is closed. If cookies are deactivated, the functionality of this website may be restricted.

Cookies that are required to carry out the electronic communication process or to provide certain functions requested by you are stored on the basis of Art. 6(1)(f) GDPR in conjunction with Section 25(2) No. 2 of the German Telecommunications Digital Services Data Protection Act (TDDDG). The website operator has a legitimate interest in storing cookies for the technically error-free and optimised provision of its services.

For some of the cookies used, we may require your consent under Art. 6(1)(a) GDPR in conjunction with Section 25(1) TDDDG.

Where other cookies (e.g. cookies for analysing your browsing behaviour) are stored, these are dealt with separately in this privacy information.

Management of consents

For certain cookies or data processing operations, we may require your consent under Art. 6(1)(a) GDPR in conjunction with Section 25(1) TDDDG. We use a consent manager to obtain your consent. The consent you have chosen is stored in a cookie.

Cookies this website may set

The following list names every cookie that you may receive on this website, with its purpose, its storage period and the legal basis. This website does not set any other cookies.

  • suesse_einwilligung — stores your decision on consent so that you are not asked again each time you call up a page. Storage period: 365 days. Legal basis: Art. 6(1)(f) GDPR in conjunction with Section 25(2) No. 2 TDDDG.
  • suesse_chat_einwilligung — stores your decision on consent to the AI chatbot so that you are not asked again each time you call up a page. Storage period: 365 days. Legal basis: Art. 6(1)(f) GDPR in conjunction with Section 25(2) No. 2 TDDDG.
  • suesse_einwilligung_csrf — security feature that ensures that your consent or refusal originates from the form on this website and was not triggered by a third-party site. Storage period: until the browser is closed. Legal basis: Art. 6(1)(f) GDPR in conjunction with Section 25(2) No. 2 TDDDG.
  • suesse_anfrageliste — stores the article numbers you have noted for your enquiry list, so that the list is retained when you change pages and on a later visit. Storage period: 7 days. Legal basis: Art. 6(1)(f) GDPR in conjunction with Section 25(2) No. 2 TDDDG.
  • suesse_sprache — stores whether you last read this website in German or in English, so that the other language is not suggested to you again on a later visit. Storage period: 365 days. Legal basis: Art. 6(1)(f) GDPR in conjunction with Section 25(2) No. 2 TDDDG.
  • PHPSESSID — session identifier. It is only set if, after a form action, a one-time notice has to be carried over to the next page, for example the confirmation of a submitted enquiry. Storage period: until the browser is closed. Legal basis: Art. 6(1)(f) GDPR in conjunction with Section 25(2) No. 2 TDDDG.

Contact form

If you send us enquiries via the contact form, your details from the form, including the contact details you provide there, are stored by us for the purpose of handling the enquiry and in case of follow-up questions.

The data entered in the contact form is processed on the basis of our legitimate interest (Art. 6(1)(f) GDPR) or in order to take pre-contractual steps (Art. 6(1)(b) GDPR). Without providing data, it is not possible to handle your enquiry.

The data you enter in the contact form remains with us until you ask us to delete it or the purpose for storing the data no longer applies (e.g. once your enquiry has been fully handled). Mandatory statutory provisions – in particular retention periods – remain unaffected.

Use of advertising and analysis services

On our website we use the following services of Google Ireland Limited, based in Ireland, in order to place targeted advertising and to analyse and improve our website:

  • Google TagManager

Some of the tools can recognise website visitors and also attribute user behaviour and link it with other information.

When these tools are used, cookies may be used and data connections may be established to servers of Google LLC in the USA as an unsafe third country. Google is certified under the EU-US Data Privacy Framework in order nevertheless to ensure an adequate level of data protection.

The use of these tools is based on your consent under Art. 6(1)(a) GDPR. This consent is voluntary and can be withdrawn at any time.

AI chatbot

On our website you can use an AI-supported chatbot to ask questions about our company and our product range. The chatbot is operated by YOUNEA; for customers in Europe, the contractual relationship is via their partner UplevlAI, based in the United Arab Emirates. The chat window is loaded from the domain kibot.chat.

When the chatbot is loaded. The chatbot is only loaded after you have given your consent. As long as you have not made a decision, or have declined, no connection to kibot.chat is established and no data is transferred to the provider. The legal basis is your consent under Art. 6(1)(a) GDPR in conjunction with Section 25(1) TDDDG. Consent is voluntary. You can use this website fully without the chatbot and can revoke your decision at any time with effect for the future.

What data is processed. The content you enter in the chat window is processed, as well as the technical connection data of your device, in particular your IP address. The conversation takes place directly between your browser and the provider; no chat content is stored on our own servers. According to the provider, no content logs are kept in regular operation. Within the chat window, a service from Cloudflare (static.cloudflareinsights.com) is also loaded, which measures technical performance.

The chatbot's platform is operated on servers in data centres within the European Union. Your questions themselves are answered using the language model of an external provider. In the process, your entries may be transferred to countries outside the European Union, in particular to the United Arab Emirates and the United States of America.

Recipients of personal data

We only pass on your data to third parties if this should become necessary to fulfil the purpose. Furthermore, data may be passed on to authorities on the basis of statutory provisions in accordance with Art. 6(1)(c) and (e) GDPR.

In addition, in various cases we use processors pursuant to Art. 28 GDPR who receive data from us or may have access to your data in connection with their service. In this context, data may also be transferred outside the EU. In doing so, we ensure that either an EU adequacy decision pursuant to Art. 45 GDPR exists for the country of destination concerned, or we have concluded a contract with the service providers concerned on the basis of the standard data protection clauses pursuant to Art. 46(2)(c) GDPR. You can find these here: https://commission.europa.eu/publications/standard-contractual-clauses-international-transfers_de.

Your rights

You have the following rights vis-à-vis us with regard to the personal data concerning you:

  • Right of access (Art. 15 GDPR)
  • Right to rectification (Art. 16 GDPR)
  • Right to erasure (Art. 17 GDPR)
  • Right to restriction of processing (Art. 18 GDPR)
  • Right to data portability (Art. 20 GDPR)
  • Right to object to processing (Art. 21 GDPR)
  • Right to withdraw consent (Art. 7(3) GDPR)
  • Right to lodge a complaint with a data protection supervisory authority (Art. 77 GDPR)

Data protection officer

We have designated an external data protection officer:

Stefan Pietsch

Can be reached via:

Pietsch IT GmbH, Wilhelmshöher Straße 1, 34590 Wabern

Telephone: 05683-923440, e-mail: datenschutz@pietsch-it.de, website: www.pietsch-it.de

Currency and amendment of this privacy information

This privacy information is currently valid (see the date in the heading). As a result of the further development of our offerings or due to changes in statutory or official requirements, it may become necessary to amend this privacy information.

Further privacy information

Further privacy information for other target groups or topics can be found at: https://www.suesse.de/en/datenschutz.

Start chat with the AI assistant

Our AI assistant answers questions about our company and our product range. The chat is provided by an external supplier, and what you enter is transferred to them.

More about this in our privacy information.

Cancel